Get Back the Money TikTok Shop Owes You
Refunds issued for items that never came back. Fee and commission errors. Inventory lost in fulfilment. At volume, platform errors quietly cost sellers real money, and most never check. We audit your seller account, file the claims, and recover what is yours. No recovery, no fee.
Each error type is small on its own. Across thousands of orders and months of settlements, they add up to money you have already earned.
Refund Discrepancies
Customers refunded in full while the item never comes back, comes back late, or comes back unsellable. The single most common leak on high-volume shops.
Fee & Commission Errors
Commission taken at the wrong rate, fees applied to the wrong orders, and settlement lines that do not match the order data. Found by reconciling every transaction, not by eyeballing dashboards.
Fulfilment Losses
Inventory lost or damaged in the fulfilment network, and orders marked delivered that never were. Reimbursable, if someone files the claim inside the window.
Promotion & Settlement Errors
Platform-funded promotions billed to the seller, campaign discounts misapplied, and payout maths that quietly rounds against you. Audited line by line.
Run with our specialist recovery partner, built so it takes almost none of your team's time.
Free Audit
Grant read access to your seller account. The audit reconciles your orders, refunds, fees and settlements against what TikTok actually paid you, and reports what is recoverable.
Claims Filed
Every valid claim is filed and tracked through TikTok's own reimbursement and dispute processes, with the evidence attached. You approve, we handle the paperwork.
Money Back
Recovered funds land in your settlements. Fees come out of what is recovered, nothing more. If the audit finds nothing, you pay nothing and sleep better.
Request your free audit
Takes 30 seconds. We reply within one working day.
The common categories are refund discrepancies (a customer is refunded but the item never comes back, or comes back unsellable), platform fee and commission errors, losses on inventory in fulfilment, duplicate or incorrect charges, and promotion or settlement miscalculations. Individually small, they compound into real money at volume.
You grant read access to your seller account, the audit runs across your historical transactions and settlements, and you get a report of what is recoverable. Claims are then filed and tracked through TikTok's processes on your behalf. Your day-to-day operations are untouched.
The audit is free and pricing is performance-based: fees only come out of money actually recovered. If nothing is recoverable, you pay nothing and you have learned your account is clean.
Claim windows depend on TikTok's current policies per claim type, which is one reason not to wait: recoverable money expires as windows close. The audit establishes what is still claimable on your account.
No. Revenue recovery is a standalone service open to any TikTok Shop seller, whatever your size, and it does not require moving your shop management.
Yes. Claims are filed through TikTok's own reimbursement and dispute processes, which exist precisely for these errors. Recovering money you are owed is normal seller account hygiene.